Privacy Policy

Information We Collect

At Sharp Steam Force, we collect information that helps us provide better financial analysis services. When you visit our platform or engage with our services, we gather different types of data to understand your needs and improve your experience.

Personal Information

• Name, email address, and contact details when you register or contact us
• Professional background and financial experience through profile setup
• Payment information for premium services (processed securely through third-party providers)
• Communication preferences and subscription settings

Usage Information

• Pages visited, time spent on our platform, and navigation patterns
• Device information including browser type, operating system, and IP address
• Search queries and interaction with our financial analysis tools
• Feedback, comments, and support requests you submit

How We Use Your Information

We use your information to deliver personalized financial insights and maintain a secure platform. Our primary focus is enhancing your experience while respecting your privacy preferences.

• Providing customized financial analysis based on your interests and experience level
• Sending educational content, market updates, and platform notifications
• Processing payments and managing your account settings
• Improving our services through usage analytics and user feedback
• Ensuring platform security and preventing unauthorized access
• Complying with Malaysian financial regulations and legal requirements

Data Sharing and Disclosure

We share your information only when necessary to provide our services or comply with legal obligations. Transparency about our data sharing practices is important to us.

Service Providers

We work with trusted third-party providers who help us deliver our services. These include payment processors, cloud hosting services, and analytics platforms. All providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by Malaysian law, court orders, or regulatory authorities. This includes compliance with Bank Negara Malaysia regulations and other financial oversight bodies.

• Responding to legal process and government requests
• Protecting our rights and preventing fraud or security threats
• Enforcing our terms of service and user agreements
• Facilitating business transfers or mergers (with user notification)

Your Rights and Choices

Under Malaysian privacy law, you have several rights regarding your personal information. We're committed to helping you exercise these rights easily and efficiently.

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this data in a structured format within 21 days of your request. You can also ask us to transfer your data directly to another service provider.

Correction and Updates

If any of your personal information is incorrect or outdated, you can update it through your account settings or contact us directly. We'll make corrections promptly and notify any third parties who received the incorrect information.

• Update your profile information and communication preferences anytime
• Request deletion of your account and associated data
• Withdraw consent for data processing (may limit service functionality)
• Object to automated decision-making or profiling
• Restrict processing of your data for specific purposes

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. Our security practices are regularly reviewed and updated to address emerging threats.

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Multi-factor authentication for account access
• Regular security audits and vulnerability assessments
• Secure data centers with physical access controls
• Automated backup systems with encrypted storage

Access Controls

Only authorized personnel have access to your personal information, and access is limited to what's necessary for their job functions. All employees sign confidentiality agreements and receive regular privacy training.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services or comply with legal requirements. Different types of data have different retention periods based on their purpose and regulatory requirements.

• Account information: Retained while your account is active plus 3 years
• Financial analysis data: Stored for 5 years to comply with Malaysian regulations
• Communication records: Kept for 2 years for quality assurance
• Usage analytics: Anonymized after 18 months
• Payment records: Retained for 7 years as required by tax authorities

International Data Transfers

While our primary operations are based in Malaysia, some of our service providers may process data in other countries. We ensure adequate protection for international transfers through appropriate safeguards.

When we transfer your data outside Malaysia, we use:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent privacy protection
• Binding corporate rules for transfers within multinational organizations
• Your explicit consent for specific transfer purposes

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You have control over these technologies through your browser settings.

Types of Cookies

• Essential cookies: Required for basic website functionality
• Performance cookies: Help us understand how visitors use our site
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertisements

You can disable non-essential cookies through your browser settings or our cookie consent tool. However, this may affect some website features and personalization.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent website notices.

Minor updates, such as clarifications or formatting changes, will be posted directly to this page. We encourage you to review this policy regularly to stay informed about how we protect your information.

If you disagree with policy changes that affect how we use your existing data, you can contact us to discuss your options, including data deletion or account closure.